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What type of warranty can I count on?

Mitchell Auto Body guarantees all repairs with a Lifetime Warranty.

How do I process my insurance claim?

At Mitchell Auto Body, we are claim consultants and we do the negotiations for you. We make accident claims hassle free. We restore your car to it's original specifications and send all the paperwork to your insurance company.

Do I need more than one estimate?

No! Connecticut State Law gives you the right to have your vehicle repaired at the shop of your choice. Mitchell Auto Body will work directly with your insurance company to arrange an inspection with one of their adjusters.

What will this do to my factory warranty?

We will repair your vehicle to factory specifications, which will keep your warranty in tact.

Where do I get an insurance claim number?

Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process, we will do the rest.

Do I have to pay a deductable?

The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.

Whow do I pay a deductable to?

If your deductible is not waived, it will be your responsibility to pay us when you pick up your vehicle. If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.

What forms of payment do you accept?

The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card. We accept Visa, Mastercard, AMEX, Discover and Debit Cards. Of course, cash and checks are always welcome.

What are betterment charges?

Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.